Important information that you need to know
Important information that you need to know
Fiesta Ottawa Balloons and Event Rentals - Terms & Conditions
The following is a guide to help you ensure a successful rental experience. Please take a moment to review the instructions and policies as it provides important information and tips to assist with your event success.
BOOKING YOUR DATE, CLIENT RESPONSIBILITY & CANCELLATION POLICY:
Rentals are subject to the availability of equipment. When Fiesta Ottawa accepts your order, we commit these resources to your event. Like a “theater ticket”, your seat is booked for a specific date and Fiesta Ottawa does not have the ability to “re-sell” your ticket without the time to do so.
Orders require a NON-REFUNDABLE, reservation fee at the time of booking on all non-account orders. A “valid” credit card number ,which is authorized, is held for security until the items are returned in full. The amount of the security deposit will be determined based on value of order. Proof of I.D. in the form of a driver’s license is also required upon pick-up.
Orders cancelled with less than 72 hours notice prior to the delivery or customer pick-up date are subject to a 100% cancellation charge. 100% cancellation charge applies for any orders which have been staged (which means that the truck has been loaded or the order has been prepared), or cancelled on delivery at the customer’s site regardless of equipment delivered. Some exceptions apply. Refunds are not issued for rental items returned unused.
Once deposit has been placed – ONLY 25% of each line item may be reduced leading up to 72 hours prior to the contracted date. These items have been reserved for you and are not available to rent to other customers.
It is your responsibility to check your invoice prior to delivery to make sure that any human error in order entry is corrected. We will pack and deliver the items listed on your invoice. Fiesta Ottawa is not responsible for items assumed to be rented which are not on the order.
The liability for injury, disability, and/or death of workers and other persons caused by the operation, handling or transportation of the equipment during rental period shall be that of the Lessee and the Lessee shall indemnify and save harmless the Lessor against all said liability. The Lessee shall also indemnify and save harmless the Lessor against loss, expense, damage and/or penalty or penalties which may arise out of the action for damages to property or person or persons occasioned by the operation, handling or transportation of the equipment during the rental period.
DELIVERY, STORAGE AND RECEIPT OF YOUR EQUIPMENT: Collaburo will handle this on your behalf.
Fiesta Ottawa will make its best effort to deliver at requested delivery times, however delivery schedules are not guaranteed in the event of traffic, weather, workload and other circumstances beyond the control of the driver. We recommend that deliveries be scheduled one week before the event to reduce the risk that the time of delivery would affect the success of your event.
Please check the condition of equipment and count all items with the driver/warehouse staff and sign the delivery invoice when you are sure everything has been delivered. We cannot accept quantity disputes after the event. If you do not arrange to have someone on site at the time of delivery, our driver will leave your rental items at a predetermined location. In this case, you agree to accept the order as complete and all delivered equipment in good working order, unless we receive a phone call or time dated email/fax on the day of delivery.
Client assumes all risk of damage or injury during installation of rental items. This includes damage to hardwood, tile, stone flooring, patios, tennis courts, driveways, walkways and underground utilities.
Deliveries are made to an area readily accessible to our trucks(Curbside delivery). Extra charges may apply for difficult access, long carries, stair or elevator deliveries, repeated delivery or pick-up attempts.
CARE OF RENTAL ITEMS:
Equipment remains the responsibility of the customer from the time of delivery/customer pick-up to the time of its return. Items are to be used for their intended purposes with normal wear and protected from damage due to neglect, abuse or misuse.
LINENS: Shake linen free of debris, food, confetti, etc. and place in the tub it was received in. Do not place linen in trash bags that could be mistaken for garbage and if the linen is wet or damp lay it out to dry, do not place it into the tub as this will cause mold to grow in a matter of hours and destroy the linen.
GLASSWARE: Empty glasses of all liquids and return in their original racks/boxes.
FLATWARE: Rinse flatware and pack in their shipping container. Oils and acids can cause damage to flatware. Drain the water and place flatware in the original shipping container.
DISHES: Wipe or rinse clear of all food and stack in the shipping container.
Items not meeting these conditions are subject to additional fees.
DAMAGED EQUIPMENT & DAMAGE WAIVER:
Our 8% Damage Waiver Insurance is automatically added to all rental contracts, is mandatory and non-refundable.
The Damage Waiver covers damages that occur during a rental period on all Glassware and Dishware rentals. All damaged products must be returned for inspection. Any item not returned with a value under $20.00 is to be considered damaged without any further followup with the customer.
The Damage Waiver does not cover: any lost, stolen or missing items; mildew, staining, cigarette burns, candle wax or candle burns or neglect caused to linens
Damaged chairs, tables and other rentals are based on the case, and will be up to the discretion of a manager if the item can be fixed.
All damages must be noted on the rental return and the damaged equipment will be charged as if sold. Damaged items will be discarded by us after 48 hours.
EQUIPMENT RETURN & MISSING ITEMS:
All rental items must be ready for pick-up at scheduled times and placed into their original storage containers. If you do not have someone on-site at the time of pick-up, you agree to accept Fiesta Ottawa counts at the time of pick-up.
It is common to have missing equipment at an event due to the number of people handling the equipment, including your guests, caterer, site personnel, cleaning crews and other people working the event. Often, equipment is unattended overnight. For your own satisfaction, it is best for you to count-in the equipment with our driver at pick-up so that you can verify any missing equipment at that time.
If missing items are found after our scheduled pick-up, you are responsible for returning those items to our warehouse in a timely manner to avoid additional rental charges. We can return to your location and pick up the the missing items for an additional charge.